DIRECTOR - IT PROGRAMS

We are looking for a seasoned Program Director to help bring Hard Rock’s mission to life and passionately oversee efforts that deliver the best of Hard Rock to our consumers and employees.

We seek a servant leader who can drive clarity, ensure priorities are clear, and align plans with business and technology goals. As a program leader, you must influence, instill trust, and gain the confidence of our technology teams and business partners. Fostering effective teamwork and building cohesive teams to achieve common goals will be critical to your success. In this role, you must navigate ambiguity, connect the dots, and understand the broader strategy of Information Technology and the business—seeing ahead to future possibilities and translating strategy into program execution, enabled by effective technology business operations.

As part of the PMO team, you will actively participate in and lead the portfolio of investment and operational initiatives & programs for Hard Rock. You will utilize the operating frameworks, tools, and best practices used across the enterprise to ensure seamless ways of working in managing our collective technology portfolio. Planning, budgeting, and executing the technology roadmap and portfolio is at the core of what this team will do and our success.

This role requires strong analytical and problem-solving skills to lead program management responsibilities, execute cross-functional, end-to-end program delivery processes, and deliver technology capabilities to our consumers and employees, who are at the center of everything we do. At times, you may even find yourself leading major initiatives. The ability to implement program management principles and tools, new ways of working (including Waterfall, Agile, and Hybrid), and work within these frameworks will be critical in working across both Technology and Business teams.

Key Competencies:

• Functional Knowledge: Demonstrated experience and deep understanding of program, portfolio, and project management, as well as Product Development Lifecycle (PDLC), Waterfall, Agile, and Hybrid planning & execution methodologies.
• Portfolio Management: Demonstrated discipline in managing technology portfolios; knowledge of best practices and implementing common frameworks that support the organization’s tracking and reporting of investment and operational programs.
• Program Management: Strong strategic, analytical, and problem-solving skills to oversee program/product development, manage dependencies, and prioritize across roadmaps.
• Cross-Functional Expertise: Understanding of cross-functional operational priorities to facilitate discussions and drive alignment among stakeholders. Ability to manage and/or oversee key program areas, working collaboratively with and influencing senior leadership. Ability to communicate, influence, and build relationships across teams and leadership.
• Communication Expertise: Ability to develop and articulately present materials to senior leadership that align the priorities of Technology and Business.
• Operations Management: Rigorous operational leadership experience managing business operations, including contingent labor, function-specific data needs & reporting, and function-specific engagement on content development.
• Functional Planning: Capable of supporting the development of key strategic initiatives, functional alignment and planning, and technical asks, as well as the ability to translate and communicate them to diverse and critical audiences.
• Program Reporting & Risk Management: Proven experience building program plans and leveraging various tracking tools & processes to regularly report program status & health; ability to identify, manage, & report program risks and associated mitigation plans.
• Dependency Management: Ability to assess, understand, and manage program dependencies, including coordinating teams and resources needed to execute.
• Financial Planning & Management: Strong forecasting, reporting, & management of the organization’s budget, inclusive of fixed & variable costs.
• Drives Measurable Results: Influence others towards business objectives, regardless of reporting structure.

Key Responsibilities:

• Lead a highly motivated, robust team driving multiple large-scale projects and programs to successful outcomes.
• Cultivate a culture of inclusion and promote a growth mentality among teams and collaborators.
• Hold cross-functional partners accountable for scoping flexible engineering solutions quickly and efficiently to meet consumer needs.
• Act as a mentor, thought partner, and Agile evangelist across the business in service to the consumer.
• Provide timely, accurate, and transparent project communications, tailored to the audience, which will range through all levels of the organization, including senior executives.
• Set the tone of operations by encouraging and modeling a culture of trust and collaboration.
• Contribute to the maintenance and execution of the Technology and Business Strategic Roadmaps.
• Plan, schedule, and drive delivery of programs using Waterfall, Agile, and Hybrid methods as appropriate.
• Actively participate in the strategic planning lifecycle and develop and manage the portfolio needed to execute our annual operating plans.
• Prepare comprehensive program budgets, track actuals to the budget plan, and maintain updated cost forecasts.
• Manage program-wide communication.
• Conduct regular post-project reviews.
• Develop, execute, & manage portfolio and program operating models and tools.
• Provide portfolio, program, and operational status & health reporting.
• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure execution & delivery success.

• Bachelor’s degree.
• 8+ years of proven ability in program and portfolio management, product management, or technical leadership.
• 6+ years of people management experience leading global distributed teams.
• Understanding of program and portfolio management best practices and tools.
• Experience preferred using tools such as JIRA, Confluence, Asana, Smartsheet.
• Strong understanding and demonstrated experience in software development processes, including Product Development Lifecycle (PDLC), Continuous Delivery, DevOps, Scrum, Agile, capabilities organization models, and Kanban.
• Strong understanding and demonstrated experience in Lean or Six Sigma.
• Experience with ITSM/ITIL tools such as ServiceNow.
• Demonstrated understanding of web technologies, browsers, analytics, reporting, and content management systems and processes.
• Strong working knowledge of Gaming, Hospitality, and Retail industries.
• Self-motivated with a high sense of integrity, accountability, urgency, and drive.
• Excellent communication skills both verbal and written with experience leading discussions presenting varying levels leadership.
• Ability deal ambiguity work dynamic results-oriented environment.
• Experience defining delivering portfolio program reporting provides insights holds cross-functional teams accountable delivering results.

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