Manager- Marketing Systems Training

The Marketing Systems Training Manager is responsible for managing and coordinating the development of effective blended learning to support Hotels, Cafes, Rock Shops and Casinos globally. The manager partners with Property Operators, Marketing, Promotions, IT, Hospitality, POS, QA, HR L&D, and Vendors. 

• Identifies marketing systems training needs to deliver programs that support Seminole Hard Rock Support Services, Seminole Gaming, Hard Rock International and other managed entities business goals. 
• The training manager is responsible for managing training of new hires, and on-going training efforts for employees at all levels. This role will be required to write extensively, create training materials, documentation, and reports to effectively communicate complex technical concepts to audience in a simple manner.  
• Responsible for training materials for non-gaming systems and operations (hotels, restaurants, and retail) and support of product rollouts via job aides, video, eLearning, webinars etc. 
• Design, plan and implement training programs, policies, and procedures to include developing or selecting teaching aids, such as multimedia visual aids, computer tutorials, handbooks, etc. 
• Manages systems training projects & materials, including print manuals, documents, product rollouts, performance management tools, learning management system curriculums, technical content, and department-specific intranet site. 
• Confers with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations, and technologies. 
• Formulates teaching outline and determines instructional methods for specific needs such as individual training, group instruction, lectures, demonstrations, and workshops. 
• Responsible for providing the foregoing services to Seminole Gaming to the extent they are authorized in the Support Services Agreement. Such services shall be provided under the supervision and direction of Seminole Gaming and its duly authorized employees in a manner that is consistent with Internal Control Standards and other applicable laws, regulations, and policies. 
• Responsible to manage marketing systems training specialists. 

• Bachelor’s degree in a related area is preferred 

• Must have at least 8 years of training experience with a heavy emphasis on designing, planning, and implementing policies and procedures in an entertainment, gaming, and hospitality environment. Must have at least 4 years of management experience. 

• Extensive knowledge in various hospitality systems, that includes Lodging Management Systems, OPERA, Oracle OPERA Cloud Property Management Systems, SynXis Central Reservation System, MICROS POS, Oracle Simphony POS, InfoGenesis POS, HALo/Engage, Sidecar, and CMP.  

• Experience creating blended learning programs, Experience designing and developing learning programs across various delivery mediums, including in-person classroom training, webinar, and eLearning courses. 

• Experience in developing training plans for video, distance learning programs, and student guides. Experience with training development planning; assess needs, plan, develop, coordinate, facilitate, monitor, and evaluate 

• Proven ability to successfully provide essential training to employees 

• Must have excellent attention to detail and be extremely organized 

• Excellent listening skills are required 

• Must possess excellent interpersonal skills 

• Must keep confidentiality high in and out of the department 

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals 

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience 

• Ability to use good judgement in a confidential setting 

Work Environment: 

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.  

• Must be prepared and able to handle, with composure and tact, the effective execution of many concurrent tasks in a fast-paced working environment 

• Travel up to 10% that includes domestic and international 

• This role will primarily work from the Seminole Support Services office at Davie, FL. 

Disclaimer  
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments) 

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