DIRECTOR - OPERATIONS DAER

Supports the General Manager in venue management and responsible for training and helping to develop the venue’s identity.

ESSENTIAL JOB FUNCTIONS:

• Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
• Manages sales and conversions
• Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
• Assists with the management/running of staff meetings, ensuring the entire team is being fully briefed
• Stays aware and notified all staff of menu changes, special requests/requirements and any upcoming party reservations are properly prepared for and implemented
• Reviews and communicates financial concerns and new information with the General Manager of the venue
• Manages monthly inventory control/turnover
• Controls costs without compromising standards and customer experience
• Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
• Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
• Promotes a positive and open-door policy with venue staff at all times
• Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
• Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
• Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction and NJ health regulations at all time
• Trains staff and addresses any issues regarding training on a daily and weekly basis
• Effectively oversees and directs all venue, lounge and/or bar operations in a smooth and professional manner
• Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner

Universal and Constant

PHYSICAL/SENSORY REQUIREMENTS & WORK ENVIRONMENT SECTION:

Mark all requirements with an “X” in the box below that apply to the position in question:

           Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

QUALIFICATIONS:

• Must have three (1) year of Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment
• Previous experience managing new venue concepts is a plus, with experience in Casino/Resort being most ideal
• Proven leadership abilities with emphasis on creating and maintaining positive work environments
• Must be able to manage multiple tasks in stressful environments
• Strong interpersonal and communication skills is essential
• Must be knowledge with unions
• Experience managing P/L and budgets is a plus
• A valid Alcohol Awareness Card and Food Handler’s License is required and must be obtained before entering this position

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

DISCLAIMER:

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.