LMS ADMINISTRATOR II

The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders.

• Administer the LMS, including system updates, assignments, audits and reporting.
• Resolve technical issues for users, instructors and course developers, including out-of-hours support.
• Determine user properties and permissions for courses and information.
• Create and deliver SCORM packages and upload training content.
• Conduct audits to monitor training and compliance standards.
• Troubleshoot user and course issues on the LMS.
• Monitor the eLearning inbox and respond to requests.
• Research and resolve customer requests and questions.
• Test new courseware and LMS functionalities.
• Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.
• Ensure accurate record control of Instructor Led Training information.
• Create and maintain SOPs and process documents.
• Perform scheduled and ad hoc audits to ensure data accuracy.
• Assist in the rollout of the LMS to new properties.
• Develop, build and analyze reports on LMS usage and key performance indicators.
• Maintain online learning matrix and user list with accurate version control.
• Maintain data integrity and confidentiality.
• Other duties as assigned.

• Bachelor’s degree in computer science, IT, or Learning Technology or equivalent certifications.
• Minimum of three years’ experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.
• Minimum of three years’ experience providing technical support or equivalent experience.
• Ability to handle complex issues in a dynamic global environment

SKILLS

• Strong collaboration and communication skills.
• Technical skills including troubleshooting and understanding of directory, file structures, and systems.
• Attention to detail and ability to explain technical concepts to non-technical audiences.
• Knowledge of eLearning authoring software and SCORM/AICC.
• Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).
• Experience in report creation using tools like Tableau.
• Ability to work on multiple projects simultaneously and with minimal supervision.

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