LMS ADMINISTRATOR

The LMS Administrator will support the day-to-day operations of the Learning Management System (LMS), focusing on assignment creation, class scheduling, data integrity, and quality assurance. This role is essential in ensuring accurate and timely deployment of online training programs and maintaining clean, well-structured learning data. Will also provide LMS support for the senior LMS Team Members, with a customer experience focus.

• Support day-today administration of the LMS.
• Trouble LMS issues and provide first-level support to users via email (ticketing system).
• Create and manage training assignments, classes and learning groups based on training matrices.
• Assist in class scheduling for online training.
• Perform data audits, quality checks, and system testing to ensure learning data is accurate and consistent.
• Run LMS reports.
• Monitor and update learner records to support compliance and reporting needs.
• Collaborate with the L&D team to support ongoing LMS projects and system improvements.
• Maintains data integrity and confidentiality

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Three-years of experience as an LMS administrator or administrator, system analyst, data coordinator or in a similar position.
• Preferred experience of a modern cloud based LMS platforms such as Cornerstone or Workday.
  Associate’s or Bachelor’s degree in HR, Education or a related field preferred.

SKILLS

• Strong attention to detail and a high degree of accuracy in data entry and analysis.
• Ability to learn new systems quickly and perform administrative tasks efficiently.
• Strong customer service skills to our end users with a sense of urgency and quick responsiveness.
• Technical skills including troubleshooting and understanding of directory, file structures and systems.
• Proficient in MS Office Suite; Excel formulas such as V-lookup and pivot tables.
• Demonstrated organizational and coordination skills in a fast-paced environment.
• Comfortable working with data-heavy tasks and structured processes.
• Excellent communication and team collaboration skills.